Privacy policy

Privacy Policy

Last Updated: November 13, 2025

This Privacy Policy describes how Susan & Jessica London (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” refers to any user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

When updates are made, we will revise the “Last Updated” date and publish the updated version on this page.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from a variety of sources depending on how you interact with us.

We may use your information to:

  • Communicate with you

  • Process and manage orders

  • Improve our products and Services

  • Comply with legal obligations

  • Prevent fraud and misuse

  • Enforce our Terms of Service

  • Protect our business and customers

Personal Information We Collect

1. Information You Provide Directly

This may include:

Contact Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Order Information

  • Order details

  • Payment confirmation

  • Purchase history

Account Information

  • Username and password

  • Security-related information

Customer Support Information

Any information you provide when contacting our support team.

Please note that some Services may not function properly if certain information is not provided.

2. Information Collected Automatically

We may automatically collect certain information about your device and usage of our Services through cookies and similar technologies.

This may include:

  • Device information

  • Browser type

  • IP address

  • Pages visited

  • Session activity

  • Referral URLs

  • Interaction data

3. Information From Third Parties

We may receive information from trusted third parties, including:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and fulfillment partners

  • Analytics providers

  • Advertising and marketing partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Manage returns and exchanges

  • Provide customer support

  • Send order confirmations and updates

  • Manage customer accounts

Shopify may also process your information in accordance with their own Privacy Policy.

Marketing and Advertising

We may use your information to:

  • Send newsletters and promotional emails

  • Personalize your shopping experience

  • Display relevant advertisements

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure.

Service Improvement

We may use collected information to improve our website functionality, product offerings, and customer experience.

Cookies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

  • Deliver relevant advertising

You may disable cookies in your browser settings, although certain features of the Site may not function correctly.

For more information regarding Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

How We Share Personal Information

We may disclose your information to trusted third parties in the following situations:

Service Providers

Including:

  • Payment processors

  • Shipping and fulfillment providers

  • IT and cloud hosting providers

  • Customer support providers

  • Analytics providers

Business and Marketing Partners

These partners may process information according to their own privacy policies.

With Your Consent

For example, when you choose to connect social media or third-party integrations.

Legal Requirements

We may disclose information where necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Prevent fraud or illegal activity

  • Protect our rights and property

Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us immediately so we can remove the information.

Security and Data Retention

We take reasonable security measures to protect your information; however, no online transmission or storage system can be guaranteed completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location and applicable laws, you may have rights including:

  • Right to Access your personal information

  • Right to Correct inaccurate information

  • Right to Delete your information

  • Right to Withdraw Consent

  • Right to Data Portability

  • Right to Restrict or Object to processing

To exercise your rights, please contact us at:

support@susanandjessica.com

We may request verification of your identity before processing requests.

International Users

Your information may be transferred and processed outside your country of residence, including in countries that may have different data protection laws.

Where required, we rely on recognized legal safeguards to protect international data transfers.

Contact Information

Susan & Jessica London
Email: support@susanandjessica.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)