Shipping Policy

Thank you for choosing Susan & Jessica California.
We are committed to providing a seamless and transparent delivery experience for all orders. Below you will find an overview of our shipping process, designed to offer clarity and peace of mind.

Shipping Information

We offer shipping within the United States and internationally.

Shipping costs (if applicable) will be calculated and displayed at checkout. From time to time, we may offer free shipping promotions.

Order Handling & Dispatch

Once your order is placed, you will receive a confirmation email with the details of your purchase.

After your order has been prepared for shipment, a second email containing your tracking information will be sent, allowing you to monitor your delivery at any time.

If you do not receive a confirmation email shortly after placing your order, please check your spam folder or contact us at:
support@susanandjessica.com

Delivery Expectations

Delivery time consists of a processing period and a transit period:

Processing time: 1–3 business days
Transit time: 8–12 business days
Estimated delivery time: 9–15 business days

Please note that these timeframes may vary depending on courier availability, seasonal demand, and destination.

We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Shipping Regions

We currently ship within the United States and to selected international destinations.

Important Information

Holiday periods: Delivery times may be extended during national holidays or peak seasons due to increased courier volume.
Accuracy of details: Please ensure all shipping information is entered correctly at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete information.
Custom or personalized items: Orders containing customized products may require additional processing time. If needed, we will contact you directly.

Tracking Your Order

A tracking link will be emailed to you once your order has been dispatched.

If you have not received tracking information within a reasonable timeframe, please contact us at:
support@susanandjessica.com

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us with:

Your order number
Supporting photos (if applicable)

We will review the situation promptly and provide a suitable resolution, which may include a replacement or refund.

Customer Support

For all shipping-related inquiries, please contact us at:
support@susanandjessica.com

Our team is always ready to assist you.