Shipping Policy
Shipping Policy
Thank you for choosing Susan & Jessica London.
We are committed to providing a smooth, reliable, and transparent shipping experience for every order. Below you will find all relevant information regarding our shipping process and delivery expectations.
Shipping Information
We currently offer shipping within the United Kingdom and to selected international destinations.
Shipping costs (if applicable) are calculated and displayed at checkout. From time to time, we may also offer free shipping promotions.
Order Processing & Dispatch
Once your order has been placed, you will receive an order confirmation email containing the details of your purchase.
After your order has been prepared and dispatched, you will receive a second email with your tracking information, allowing you to monitor your shipment at any time.
If you do not receive a confirmation email shortly after placing your order, please check your spam or junk folder or contact us at:
Delivery Time
Delivery times consist of both processing and shipping transit times.
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Processing Time: 1–3 business days
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Shipping Transit Time: 5–10 business days
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Estimated Total Delivery Time: 6–13 business days
Please note that delivery estimates may vary depending on destination, courier availability, weather conditions, holiday periods, and seasonal demand.
We work with trusted logistics partners to ensure your order arrives safely and efficiently.
Shipping Regions
We currently ship throughout the United Kingdom and to selected international locations.
Important Information
Holiday & Peak Seasons
During holidays and peak shopping periods, delivery times may be slightly extended due to increased shipping volume.
Accurate Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete. Susan & Jessica London is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address details.
Customized or Personalized Products
Orders that include personalized or custom-made items may require additional processing time. If necessary, our team will contact you directly regarding your order.
Order Tracking
Once your order has been shipped, a tracking link will be sent to your email address.
If you have not received tracking information within a reasonable timeframe, please contact us at:
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible with:
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Your order number
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Photos of the damage (if applicable)
We will review the situation promptly and work toward a suitable resolution, which may include a replacement or refund where appropriate.
Customer Support
For all shipping-related questions or assistance, please contact us at:
Our customer support team is always happy to assist you.